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FAQ

  • When my order will be delivered?
    The production process of your order will start when you place your order. Once the order is placed we will send you a ring set to your address and you will select the ring size. Once the ring size is confirmed your production will start. So the production start day is the day you have confirmed the ring size. From that date your order will be delivered to your address in average of 10 days.
  • I don't know my ring size, how can I find out?"
    Unfortunately we do not accept the ring sizes sent by the customers. This has caused problems before because the customers measure it wrong or he or she has got/lost weight and the ideal ring measure has changed from the last known size. Once you place your order, we will send you a ring set. You will select the best size from this ring set and inform us with the number of the ring. The production of your ring will start with this information.
  • Can I return my ring for a full refund?
    The rings are not full refundable. You can return the rings for repair, maintenance, resizing but we can not issue full refund. In jewelry world, the workmanship is the main cost of the production process. Most of the money you spend goes to the artists. We only refund you raw gold prices (gold buy price on the order day multiplied by the weight of the gold) less %25 restocking fee. When we send your order we will put the refund price for each ring you have purchased. The cancellation can be done until the production is started which takes almost 3-4 days after your order is placed. This first 3-4 days will be for the ring size determination process. Until the production starts you will get full refund.
  • I have created an order, how can I track my order?"
    Each production step will be updated to you via SMS and/or e-mail. You will also get the tracking number of the courier company, once it is shipped.
  • How can I cancel my order?
    The cancellation can be done until the production is started which will be almost 3-4 days after your order is placed. This first 3-4 days will be for the ring size determination process. Until the production starts you will get full refund.
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